FAQ
1. What kind of fabrics do you use to make the pillow cases?
The front map panels are a sophisticated light-weight canvas woven from 55% linen and 45% combed cotton, custom digitally printed with my vintage Canadian map images. The pillow backing fabrics are also a 55% linen 45% cotton blend, available in black or off-white.
2. Do the pillows come with the inserts?
Always! If you need to buy a pillow case only, please contact Helen for details.
3. What are the pillow inserts made of?
We use a 12x18 inch cotton down proof shell filled with 5% white goose down and 95% white goose feathers (washed and odour free). Our down/feather inserts are made in Montreal with new material only and sterilized down/feather filling.
4. Any other inserts available?
For those with allergies or who just prefer another fill, we can provide an insert manufactured with 100% new pure white polyester. Please contact Helen for details.
5. How do I wash my pillowcase?
All pillows have a care tag sewn inside which gives cleaning instructions. Our pillowcases can be hand washed in cool water using phosphate-free detergent. Hang to dry and iron. No tumble dry!!
6. Who makes your pillows?
All pillows are handmade by Helen.
7. Where are the pillows made?
Helen creates the pillows by hand in Toronto and Prince Edward County.
8. How are the map fabrics made?
The fabrics are digitally printed for Vintage Map Co by Canadian and U.S. suppliers, using graphics we create from real vintage Canadian maps.
9. Where do you get the maps used to create your fabrics?
We are inspired by vintage maps of the places we love! We work hard to track down original vintage maps which are then used to create custom graphics digitally printed for us onto a high-quality linen-cotton canvas.
10. Do you make custom map pillows?
Maybe, depending on what you are looking for ;-) Contact Helen at helen@vintagemapco.com to discuss.
11. Where can I buy your pillows in person, are they in any stores?
Yes. Take a look at our list of retail locations. I also show my products at various art & craft sales around Ontario including the Cabbagetown Arts and Craft show in Toronto, the Spring and Christmas One of a Kind Show in Toronto, and the Circle Craft Show in Vancouver. Please do come say hi!
12. How are the pillows shipped to me?
Pillows are shipped using Canada Post Expedited Parcel service. Click here for all the Delivery details...and remember, shipping is always FREE! Your pillow will arrive "Gift Ready" - elegantly wrapped in tissue inside a Vintage Map Co-branded brown craft cardboard flip-top box. Tea towels are also wrapped in tissue and mailed in a padded envelope. We'll gladly include a gift note with a personalized message; so simply leave us details about what the note should say in the 'FREE GIFT NOTES! CLICK HERE TO ADD' link on the first page of your Check Out process.
13. Is your site secure?
Yes! We use Shopify for our shopping cart functionality and it has over 250,000 stores just like this operating around the world. Your credit card payments are processed using our own merchant gateway that utilizes industry-standard SSL technology to keep your information safe. Our website automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
14. How long have you been around?
Helen started her small family business in 2010 and you can find her pillows in stores, online and at some of the finest arts and crafts sales in Ontario.
15. Can I add a gift note to my order?
Yes! On the first page of your checkout process, you'll see a link that says 'FREE GIFT NOTES! CLICK HERE TO ADD'. Simply click on the link and enter the text you'd like and then a personalized hand-written note from Helen will be added as part of your order. Remember that all orders are elegantly wrapped in tissue inside a beautiful Vintage Map Co box.
Yes! On the first page of your checkout process, you'll see a link that says 'FREE GIFT NOTES! CLICK HERE TO ADD'. Simply click on the link and enter the text you'd like and then a personalized hand-written note from Helen will be added as part of your order. Remember that all orders are elegantly wrapped in tissue inside a beautiful Vintage Map Co box.
16. How can I get in touch with you?
